TxM 010 Section 1.8 The desired end-state Created by James on 6/26/2013 4:59:21 PM
What is the average executive or manager looking for from their ERP, IBIS, DW or BI investment (or the whole package)?
Following are some objectives I frequently encounter:
1. Easy to use and makes sense
People want their systems to be "user friendly" -- user friendly actually translates to "well designed, intuitive to use, logical, makes sense, works the way I work, etc" – reality is that you can have the most technologically advanced software in the world but if the data content makes no sense that technology is valueless – Strategic Engineered Precision Taxonomies (SEPT) and configuration are the answer.
2. Accurate, consistent, reliable
Systems should be accurate, consistent, reliable, dependable – routine reports should all agree with one another; questions should be able to be answered easily.
A SEPT configuration makes this a reality.
3. System is trusted
It is vital that "the system" is trusted by all staff so that private records, private spreadsheets, private software are abandoned because the main resources of the organization are easy to understand and use.
Sounds like a technology issue?
Well, yes, thirty or forty years ago but NOT today.
Today the problem is NOT the technology it is the data and SEPT and precision configuration are the answers.
4. Costs immediately accessible
Every executive who authorizes expenditure of millions on an ERP or BI tool has a reasonable expectation that they will be able to easily and immediately get answers to all reasonable questions regarding costs.
Frequently this expectation is unmet.
The answer is precision configuration using the SEPT principles outlined in this document.
5. Rich diversity of reports and analysis
Executives reasonably expect to have a rich diversity of reports and analyses with which to manage their organization. Frequently this expectation is drowned out by the massive struggle to get even simple reports that are reliable and dependable. A precision, SEPT based, configuration is the way to achieving this requirement.
6. Hardly see the implementers
In the real world, once we have built an office block or a factory we do not expect to see the designers or constructors at all after the warranty period has expired, yet with ERP and BI we find expensive personnel on-site almost in perpetuity because of the constant maintenance burden of badly configured installations. SEPT is the answer – well configured systems are easy to operate and maintain.
7. Better decisions faster
When authorizing major expenditure on ERP or BI executives have a reasonable expectation that they will get the information they need to take better decisions faster. As reported by Gartner this expectation is seldom met.
Properly configured systems using the SEPT approach are the answer.
8. More profitable
In motivating massive ERP and BI investments organizations are promised increased profitability, yet this seldom materializes and, if it does, it occurs at the operational level and NOT the strategic level. Strategically aligned taxonomies are essential to supporting better decision making that result in a more profitable organization.
9. Headcount reduction
Many ERP investments are motivated on the basis of headcount reduction but in many cases headcount increases.
A well designed, well implemented and well managed SEPT configuration will give rise to efficiencies and MAY, through natural attrition, give rise to headcount reduction. Headcount reduction should NEVER be the motivation for an ERP investment, the investment should be made for strategic gain with headcount reduction as a spin-off if the job is done right.
Why not instead aim to GROW in order to utilize the added capacity that is unlocked by operational efficiencies?
10. Delighted with our systems
Very few executives can truly say they are delighted with their IT, ERP, DW or BI investments. SEPT provides a concept, thought process, implementation attitude and way of working that has the potential, if executed with the right executive level advisors, to achieve exceptional outcomes that you will truly be prepared to boast about!!
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