TxM 033 Section 3.6 The Critical Factors For Integrated Business Information System (IBIS) Investment Success Created by James on 7/3/2013 2:11:29 PM
The Critical Factors for information system investment success (includes ERP, Data Warehouse, Business Intelligence, legacy systems, etc), derived from the factors that I identified about nine years ago and which are documented in my book "The Critical Factors for Information Technology Investment Success", updated recently are:
1. Executive custody – 22%
This includes the CEO as sponsor for any overarching information integration project (see the paper on this topic), the role of the strategic solution architect, the role of the business systems executive and the appointment of an executive level strategic advisor to provide guidance on the project and personally provide high level facilitation on the high level frameworks of the SEPT taxonomies, etc.
2. Effective change facilitation – 20%
Today just about any significant project involves replacing systems or methods or classification schemes, etc that are at some level working. The psychological resistance to change is frequently very substantial and must be very carefully managed, preferably using a facilitator and advisor with a formal qualification in Psychology and considerable experience in the field of facilitating change.
3. Strategic solution architecture – 19%
Effective solution architecture that accurately reflects the essence of the business (the business fundamentals) and how it thrives is vital.
This architecture most critically manifests in the design of the SEPT taxonomies and configuration.
4. Information engineering including SEPT and Precision Configuration – 17%
The entire Strategic Engineered Precision Taxonomies and Precision Configuration domain as set out in the JAR&A Taxonomy Handbook.
5. An engineering approach – 14%
A robust, rigorous approach which seeks to succeed by engineering against failure (engineers design bridges NOT to fall down) – understanding what causes failure and preventing its occurrence.
Summed up by the statement that "if you contract an engineer to design a bridge you will get the bridge that you asked for and it WILL stand up".
6. Business integration, training, processes, CBT, etc – 6%
All the aspects of fitting the solution into the business – training, computer based training materials, process mapping and automation, etc.
7. Technology – 2%
Technology is only an issue when it does not work.
All of these aspects must be managed in order to achieve a high value outcome...
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